Routing a support ticket into one of forty categories does not obviously need a language model. It needs a function from text to a label, and if you have a few thousand labelled examples there is a much cheaper function available: embed the text once, then run a linear classifier over the vector...

Source: [Dev.to](https://dev.to/multigrid/classification-with-embeddings-instead-of-an-llm-3mg9)

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