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Wed, Jun 10 05:58 PM

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TechnologyDev.to4h ago

Finish the RHow AI Is Quietly Automating 70% of Customer Support

Customer support automation used to mean rigid chatbots, scripted menus, and irrelevant help centre links. That is changing fast. Platforms like Zendesk, Intercom, and Freshworks now use large language models to understand customer questions, search company knowledge, complete basic actions, an...

Technology9to5Mac21h ago

iOS 27 will make customer service phone calls so much easier, here’s how

At WWDC26 this week, Apple announced its series of new software updates – iOS 27, iPadOS 27, macOS 27, and everything else. Of course, Siri and Apple Intelligence ended up being the star of the show, and Apple finally delivered on its AI promises from 2 years ago. Apple didn’t stop there though.