The safest way to introduce AI into support is to treat every automated answer as the result of a small, reviewable process rather than as free-form conversation. This article applies that discipline to agent assistance . The practical goal is: Use shared context for repetitive work while leavi...
Source: [Dev.to](https://dev.to/wukongchat/designing-ai-assistance-for-agents-not-just-automation-5b3m)