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TechnologyDev.to4h ago

Finish the RHow AI Is Quietly Automating 70% of Customer Support

Customer support automation used to mean rigid chatbots, scripted menus, and irrelevant help centre links. That is changing fast. Platforms like Zendesk, Intercom, and Freshworks now use large language models to understand customer questions, search company knowledge, complete basic actions, an...

TechnologyHacker News7h ago

Show HN: A tool to analyze and manage sosreports

Hi I'm a developer and 2nd level support engineer for many years for a Linux based appliance (the name of the product is not relevant for this post). When I started in this position, I couldn't believe how customer technical support was handled (an eternal send me the output of this command, ema...