An AI support agent does not have to be malicious to damage trust. It only has to answer one refund question, outage complaint, security concern, or enterprise renewal ticket with polished confidence and weak evidence. That is why serious builders need an AI support escalation router before the...
Source: [Dev.to](https://dev.to/jackm-singularity/ai-support-escalation-router-stop-confident-wrong-replies-before-they-send-4ich)